Refund and Cancellation Policy

1. PURPOSE AND SCOPE

This Refund & Cancellation Policy ("Policy") governs the terms and conditions under which clients ("Client") may request refunds or cancel services with Flamingoes Migration Consultants Pvt Ltd ("Company", "Flamingoes"). By entering into a service agreement or remitting fees to the Company, the Client explicitly agrees to be bound by the terms outlined herein.

2. TERMS OF SERVICE AND SCOPE OF FACILITATION

Flamingoes Migration Consultants Pvt Ltd acts as an immigration consulting and overseas employment facilitator. The Company's scope of service includes:

• Profile evaluation, eligibility assessment, and pathway selection.
• Facilitating the Client’s application for admissions, and related documentation.
• Guiding the Client in obtaining the necessary visa, biometrics, and work permits.
• Coordinating and maintaining communication between the Client and overseas employers, partner institutions, or processing bodies.
• Maintaining complete transparency in all service-related communications and documentation.

3. CLIENT-INITIATED WITHDRAWAL (INITIAL WINDOW)

3.1 7-Day Withdrawal Notice: If the Client decides to withdraw from the program, such withdrawal must be formally communicated in writing to the Company’s official email (info@flamingoesmigration.com) within seven (7) working days from the date of execution of the Client Agreement.

3.2 Approval & Processing: The Company shall review the reasons provided for withdrawal. Refund approval during this initial window remains subject to the Company’s satisfaction with the submitted reasons and provided that no official processing or fee remittance has commenced with overseas third-party partners or employers. Upon approval, the eligible service fee paid shall be returned to the Client.

4. NON-ISSUANCE GUARANTEE

If the agreed Work Permit, Official Invitation Letter, Admission Offer Letter, or preliminary employer contract is not issued or provided to the Client within the agreed-upon stipulated timeline due to processing failures or the inability of the Company/employer partners to secure the document, the full-service fee paid by the Client shall be 100% refundable.

5. WORK PERMIT APPROVAL – STRICT NON-REFUNDABILITY

5.1 First-Step Execution & Approval: Subject to Clause 4, once the client's initial document has been successfully approved or issued, the entire service fee paid by the Client to Flamingoes Migration Consultants Pvt Ltd shall become strictly non-refundable.

5.2 Scope of Non-Refundability: Once the primary document has been successfully obtained, the Client shall not be entitled to claim a refund of any amount paid under any circumstances. This includes initial payments, subsequent installments, service charges, processing fees, professional consultancy charges, documentation fees, or any other amounts remitted under the migration program.

6. COMPANY-SIDE DELAYS, FAILURES, AND CLIENT REMEDIES

In the event that an application is delayed, rejected, or fails due to a direct administrative error, omission, or deadline failure attributable exclusively to the Company (excluding embassy processing backlogs, policy changes, or third-party delays), the Company shall notify the Client in writing. The Client shall have the sole option to choose between the following two remedies:

Re-processing: The Company shall take immediate corrective measures and re-process/re-submit the application at no additional service charge within thirty (30) calendar days, subject to available application cycles, intakes, or employer quotas of the destination country. If the Company fails or refuses to re-process the application within a reasonable period, or if the re-processing fails again due to direct, proven negligence of the Company, the Client retains the right to demand a full refund.

Full Refund: The Client may elect to forego re-processing and instead receive an immediate, full refund of all service fees paid to the Company.

7. VISA REJECTION TERMS

7.1 Client-Side Rejection: If a visa or permit application is rejected due to reasons attributable to the Client, including but not limited to submission of incorrect/forged documents, undisclosed prior visa refusals, failure to attend interviews/VFS procedures, failure to meet financial requirements, or criminal background issues, the fee shall be strictly non-refundable.

7.2 Company-Side Rejection: If the visa rejection is due to a proven, direct operational error by the Company, the Company shall re-apply within one (1) month. If the application remains unprocessed or fails after re-application due to direct Company error, the full-service fee paid shall be refunded to the Client.

8. REJECTION WITHOUT FAULT (SERVICE CHARGE DEDUCTION)

Where an application is rejected or cannot proceed due to general administrative or quota reasons not directly attributable to the fault of either the Client or the Company, the Company shall process a refund after deducting an administrative service charge ranging between 15% to 20% of the total fees paid to cover incurred operational and processing expenses. Approved refunds under this clause shall be processed within one (1) month from the date of refund approval.

9. OTHER REFUND REQUESTS

Any refund request or cancellation scenario not explicitly covered under the provisions of this Policy shall be:

• Reviewed strictly on a case-by-case basis by the Management; and
• Subject to mutual written discussion and approval by the Company.

10. NON-LIABILITY AND FORCE MAJEURE CLAUSE

The Company shall not be held liable for any visa rejection, processing refusal, or delay arising due to circumstances beyond its reasonable control, including but not limited to:

• Submission of incorrect, incomplete, inconsistent, or misleading documents by the Client.
• Failure of the Client to attend mandatory embassy/VFS appointments or complete required language/medical tests.
• Sudden changes in destination country immigration laws, visa quotas, embassy backlogs, or government policies.
• Force Majeure events (natural disasters, wars, political instability, or global health emergencies).

11. REFUND PROCESSING TIMELINE AND MODE OF PAYMENT

11.1 Processing Timeline: Every eligible refund approved under these clauses shall be credited back to the Client within forty-five (45) calendar days from the date of formal refund request approval.

11.2 GST & Credit Notes: All approved refunds shall include the base fee and applicable GST, issued alongside a valid GST Credit Note under Section 34 of the CGST Act, 2017.

11.3 Mode of Refund: Refunds shall be remitted strictly back to the original bank account/payment channel from which the funds were received. No cash refunds or third-party bank transfers shall be executed.

12. FINAL DISCRETION

Subject to statutory rights under applicable consumer protection laws, the final decision of the Company regarding eligibility, fault assessment, and quantum of refund shall be final and binding on the Client.

13. REFUND CONTACT & ESCALATION DESK

To submit a formal refund request, clients must email their request along with proof of payment and supporting documents:

Designated Email: finance@flamingoesmigration.com

General Enquiries: info@flamingoesmigration.com

Official Phone: +91 81297 77499