Terms of Service

These are the terms on which Flamingoes Migration Consultants Pvt. Ltd. ("the Company", "Flamingoes") provides immigration and education consulting services. They are the terms set out in the Client Agreement that every client signs before work begins, published here so they can be read in full before anybody commits to anything.

Where a signed Client Agreement exists between you and the Company, that agreement governs. This page reproduces its terms; it does not replace or vary them.

1. Purpose and scope of services

1.1 The Client retains Flamingoes to provide professional consulting, advisory, documentation facilitation, and liaison support for overseas immigration and education.

1.2 The Company acts strictly as an administrative consultant. The final authority to grant or deny admissions, entry visas, or residency status rests exclusively with foreign governments, embassies, and academic institutions. The Company makes no guarantee of outcome.

2. Company obligations

The Company shall:

• Profile and evaluate the Client's eligibility based on criteria provided by destination bodies.
• Guide and assist the Client in preparing, compiling, and submitting required documentation.
• Maintain transparent, regular communication regarding application progress and updates.
• Exercise due professional diligence and care in handling the Client's file.

3. Client obligations and declarations

The Client shall:

• Provide complete, authentic, and accurate personal, financial, academic, and professional documents.
• Fully disclose prior visa refusals, immigration breaches, or criminal records across any jurisdiction.
• Attend mandatory appointments, interviews, medicals, and language tests on time.
• Remit agreed service fees strictly through authorized, traceable banking channels (NEFT/RTGS/UPI/Card). Cash payments outside official receipts are strictly prohibited.

4. Service fees and payment terms

4.1 The total consultancy service fee, and the instalments in which it is payable, are stated in the individual Client Agreement signed by the Client. Fees are quoted in Indian Rupees and attract GST at 18%. No fee is payable on the basis of this page alone.

4.2 Third-party expenses: The Company's service fee excludes external third-party payments including, but not limited to, embassy visa application fees, VFS/attestation/apostille charges, document translation costs, language test fees (IELTS/PTE), evaluation and assessment fees, medical tests, police clearance certificates, and courier charges. These shall be borne directly by the Client.

5. Refunds and cancellation

The full terms are set out in the Refund and Cancellation Policy, which forms part of these terms. In summary:

5.1 Initial withdrawal window: The Client may formally withdraw from the programme within the first seven (7) working days from the execution of the Client Agreement by submitting a written request to the Company's designated email. In such an event, a full refund of the fee paid shall be provided, provided no official processing has commenced with overseas third parties.

5.2 Non-issuance guarantee: If the required document is not issued or provided to the Client within the agreed-upon stipulated timeline due to processing failures or inability to secure the document, the full amount paid by the Client shall be 100% refundable.

5.3 Non-refundability upon first-step execution: Once the first operational stage or document processing step has been initiated or completed, the full amount paid shall become strictly non-refundable.

5.4 Company-side delays and re-application: If an application failure, rejection, or processing delay is directly attributable to proven administrative error, omission, or deadline failure committed exclusively by the Company (excluding embassy processing backlogs, policy changes, or third-party delays), the Company shall notify the Client in writing. The Client shall then have the option to choose between the following remedies:

• Re-processing: The Company shall re-process and re-submit the application at no additional service charge within 30 days, subject to available application cycles, university intakes, or employer quotas of the destination country. If the Company fails or refuses to re-process the application within a reasonable period, or if the re-processing fails again due to direct, proven negligence of the Company, the Client retains the right to demand a full refund.
• Full refund: The Client may elect to forego re-processing and instead receive an immediate, full refund of all service fees paid to the Company.

5.5 Visa rejection terms:

• Client-side rejection: If a visa or permit is rejected due to reasons attributable to the Client, including but not limited to submission of forged/false documents, undisclosed prior refusals, failure to attend interviews, failure to meet financial criteria, or criminal history, the fee shall be strictly non-refundable.
• Company-side rejection: If the rejection is due to a proven, direct operational error by the Company, the Company shall re-apply within one month. If the application remains unprocessed or fails after re-application due to Company error, the full fee paid shall be refunded.

5.6 Processing timeline: Every eligible refund approved under these clauses shall be credited back to the original remitting bank account within forty-five (45) calendar days from the date of formal approval of the refund request.

5.7 Refund escalations: All refund applications must be submitted in writing along with proof of payment to the Finance Desk: finance@flamingoesmigration.com

6. Client responsiveness and application abandonment

The Client agrees to provide all requested documents, information, and test results in a timely manner. If the Client fails to respond to official communications from the Company, fails to provide requested documents, or delays mandatory operational steps for a continuous period exceeding ninety (90) calendar days without prior written authorization, the application shall be deemed "Abandoned". In such cases, the Company reserves the right to close the Client's file, and all fees paid shall be forfeited with no entitlement to a refund. Re-opening an abandoned file shall be subject to a fresh reactivation fee.

7. No guarantee and limitation of liability

7.1 The Company shall not be held liable for delays, rejections, or losses resulting from sudden changes in government policies, visa quotas, embassy backlogs, or Force Majeure events (natural disasters, wars, pandemics).

7.2 The maximum total liability of the Company under any circumstances shall be strictly limited to the actual service fee amount received by the Company from the Client under the Client Agreement.

7.3 The Disclaimer and Limitation of Liability Policy sets out these limits in full and forms part of these terms.

8. Fraud and document integrity

Submitting manipulated, altered, forged, or photo-edited documents is strictly forbidden. If the Client provides fraudulent records or misleading information, the Company reserves the immediate right to terminate services, forfeit all fees paid, and report the matter as required under applicable laws.

9. Communication protocols and operational hours

All official communications, document submissions, and formal queries must be routed exclusively through the Company's designated email channels (info@flamingoesmigration.com). Informal messaging platforms, such as personal WhatsApp accounts, shall not constitute official legal communication. Company representatives are available strictly during standard business operating hours, Monday to Saturday, 9:30 AM to 6:00 PM IST, excluding public holidays.

10. Confidentiality and data privacy

All personal data and documents provided by the Client shall be treated with confidentiality and used solely for the execution of immigration, education, or employment processes in accordance with relevant privacy laws. The Data Protection and Privacy Policy sets out how personal data is collected, used, stored and shared, and the rights available to you under the Digital Personal Data Protection Act, 2023.

11. Governing law and dispute resolution

11.1 These terms shall be governed by and construed in accordance with the laws of India.

11.2 In the event of any dispute or grievance, the Client shall first address the grievance to the Company's Legal Department. The Complaints Procedure explains how to do this.

11.3 Any legal proceedings or disputes arising under the Client Agreement shall be subject to the exclusive jurisdiction of the Courts in Thrissur, Kerala.

12. Acceptance

By signing the Client Agreement, or by engaging the Company's services, the Client confirms that they have read, understood, and agreed to these terms, conditions, and refund policies.